Privacy Policy

This Privacy Policy describes how Jyra Health LLC ("Jyra Health," "we," "us," or "our") collects, uses, shares, and protects your information when you use our website(s), apps, or other online services (collectively, the "Services"). By using our Services, you agree to this Privacy Policy and our Terms of Use. If you use our Services on behalf of another person, you confirm you are authorized to do so and that they have agreed to this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Table of Contents

1. Who We Are

Jyra Health LLC provides nonclinical administrative and technology services connecting you with independent medical groups, licensed healthcare providers, and partner pharmacies. Jyra Health does not practice medicine, provide medical care, or operate a pharmacy.

2. Eligibility and Use by Minors

Our Services are intended for individuals 18 or older (or the applicable age of majority in your state). We do not knowingly collect personal information from children under 18. If you believe we have done so, contact us at admin@jyrahealth.com with the subject line "Minor Information Removal Request" and we will take reasonable steps to delete or de-identify that information.

3. Health Information and HIPAA

Jyra Health is generally not a "covered entity" under HIPAA. However, certain independent medical groups and pharmacies accessible through the Platform may be covered entities or business associates under HIPAA, and Jyra Health may in some circumstances act as a business associate and handle protected health information ("PHI") accordingly. "Protected Information" means PHI and any health or medical information subject to additional state law protections. "Non-Protected Information" means data not used in connection with diagnosis, treatment, or payment, such as account registration details. Protected Information is used and disclosed only as permitted by applicable law and any applicable Notice of Privacy Practices.

4. Information We Collect

4.1 Information You Provide We collect information you provide when creating an account, scheduling visits, completing health questionnaires, making purchases, contacting support, or otherwise using the Services. This includes contact details (name, email, phone, address), demographic data (date of birth, gender, ZIP code), identity verification materials (government-issued ID, photos), payment information (processed via our payment processors), health information (medical history, medications, symptoms, prescriptions, lab results), and any content or communications you submit through the Platform.

4.2 Information Collected Automatically When you use the Services, we and our service providers automatically collect device and usage data including IP address, browser type, operating system, device identifiers, pages viewed, links clicked, time spent, search terms, and error logs. On our Apps, we also collect mobile device identifiers and app usage data. We may collect general location information (city, state, country) from your IP address; precise GPS location is collected only with your permission and may be disabled in your device settings.

4.3 Cookies and Tracking Technologies We use cookies, web beacons, SDKs, tracking pixels, and mobile IDs to operate and improve our Services, remember your preferences, analyze usage, and deliver and measure advertising. You may control cookies through your browser settings, though disabling them may affect Service functionality. See Section 8 for more.

4.4 Information From Third Parties We may receive information about you from healthcare providers and pharmacies on the Platform, service providers (identity verification, payment processing, analytics, advertising), marketing partners, and public or commercial sources. We may combine this with other data we collect to provide and improve the Services.

5. How We Use Your Information

We use your information to provide and manage the Services, including account management, scheduling, telehealth, prescriptions, payments, and customer support; to operate, improve, and secure the Platform; to conduct analytics and internal research; to personalize your experience; to send transactional and administrative communications; to deliver marketing communications where permitted by law and your preferences (see Section 8 to opt out); and to comply with legal obligations and defend our legal rights.

6. Online Analytics and Advertising

We use third-party analytics services such as Google Analytics and MixPanel to analyze usage through cookies and similar tools. If you have a Google account with personalized advertising enabled, Google Signals may gather cross-device data; you may opt out via your device's Google ad settings or by installing the Google Analytics Opt-out Browser Add-on.

The Services may integrate third-party advertising technologies (e.g., Google Ads, Facebook, Criteo) that deliver interest-based advertising on and off our Services. To opt out of interest-based advertising, visit the Network Advertising Initiative, Digital Advertising Alliance, or Your Online Choices opt-out pages. Opt-outs are device- and browser-based. We do not currently recognize Do Not Track (DNT) browser signals.

7. How We Share Your Information

We may share your information with healthcare providers and pharmacies to coordinate care and fulfill prescriptions; with service providers performing functions on our behalf (hosting, billing, analytics, fraud prevention, legal services) who are contractually limited to using your data only for those purposes; with affiliates to support consistent service delivery; with advertising and analytics partners where permitted by law; and with successors in connection with a merger, acquisition, or sale of our business.

We may also disclose your information to comply with law or legal process, respond to lawful government requests, or protect the rights, property, or safety of Jyra Health, our users, or others. Information you post in public areas of the Services is not confidential. We may also share your information with your consent or at your direction. Aggregated or de-identified data that cannot reasonably identify you may be used and shared for any lawful purpose.

8. Your Choices and Controls

You may update your account information by logging in, opt out of marketing emails via the unsubscribe link in those emails or by contacting us, and adjust push notification settings in your device or app settings. Even after opting out of marketing, we may still send non-promotional messages related to your account or Services. You may control cookies through your browser settings; disabling cookies may limit certain Service features.

9. Third-Party Services

This Privacy Policy does not cover the practices of third parties, including healthcare providers using the Services or any third-party sites linked from our Services. Those parties' own privacy policies govern their data practices. We encourage you to review them.

10. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us promptly of any unauthorized access.

11. Privacy Information for California Residents

If you are a California resident, the CCPA provides you rights regarding your personal information. Note that medical information we collect is subject to other health data privacy laws and is generally exempt from CCPA.

Categories of Personal Information and Disclosures We collect and may disclose to service providers, affiliates, healthcare providers, and entities for legal and fraud prevention: identifiers and contact information; commercial and transactional data; financial information (via payment processors); internet and device activity; geolocation data; demographic information; physical characteristics such as identity verification photos; user-generated content; and customer service data. The purposes for this use and disclosure include service delivery and improvement, research, marketing, analytics, customer support, security, and legal compliance.

Your CCPA Rights You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources and purposes of collection, and the categories of third parties with whom we share it. You may also request access to, a copy of, or deletion of your personal information. We will not discriminate against you for exercising these rights. To submit a request, email support@jyrahealth.com with your full name, email address, and residential address. Certain information may be exempt from these rights under California law, and we will verify your identity before responding.

Sale of Personal Information Jyra Health does not sell your name, email, phone number, or postal address. However, sharing certain online identifiers with advertising partners may constitute a "sale" under the CCPA's broad definitions. To opt out, visit the Network Advertising Initiative, Digital Advertising Alliance, or Your Online Choices opt-out pages. The California "Shine the Light" law: we do not share personal information with third parties for their own direct marketing purposes.

12. Privacy Information for Nevada Residents

We do not sell personally identifiable information as defined under Nevada law. If you are a Nevada resident who has purchased services from us and wish to submit a future opt-out request, email support@jyrahealth.com. We will verify your identity before processing the request.

13. Data Retention

We retain personal information as long as necessary to provide the Services, meet legal and contractual obligations, resolve disputes, and support business operations. Medical and pharmacy records may be subject to separate retention requirements under applicable law and Notices of Privacy Practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Material changes will be communicated via the Platform or email, and the "Last Updated" date will be revised. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

Jyra Health LLC 2027 N. Mason Rd. Suite 303, Katy, TX 77449 Email: support@jyrahealth.com